Frequently asked questions by users who are starting out.

If you have any questions, feel free to leave them in the comments. Check out the Beginners Guide for some basic tips.

Contents

Starting Out

Q: Why don't I have the Start Dash Tryouts?

A: Start Dash Tryouts are only available to new players for their first week in the game.

Q: Why did my Card not appear in the Actor List?

A: When your limit of copies you can have a certain card has been reached, extras will be sent to your Prizes. When you reached your max limit of Actors in the Actor List, cards will also be sent to your Prizes.

Q: Where can I see who I got in the Tryouts Result?

A: You can see past Tryout results from the Tryouts History button in the upper right corner of the Tryouts page.

Q: Can I read Cross Backstage Stories even though I deleted one of the cards?

A: Yes, you can read them as long as you have unlocked the story of the card, even if you don't currently possess the card.

Q: How do I clear the Fixed Team Mission?

A: Fixed Team Missions can only be cleared if the required Actor appears 3 times within the SAME practice at once, and you must finish the Practice. You will unlock a short Mini Chat showing the mission has been cleared. If you cancel the practice, it will not count.

Q: I cleared all the Lessons but still didn't clear the play?

A: You must clear all the Practice Missions first (all missions cleared), AND watch a Play and do a Show once.

Q: Does Energy turn to 0 when you finish a Practice?

A: Energy or Actor's Rush will always carry on to the next practice. Energy will only turn to 0 after Actor's Rush has ended.

Q: Why am I not getting Energy?

A: Energy can only be acquired when you put members of the same Troupe as the person doing the practice.

Q: Why am I not getting Flair?

A: Flair can only be gained when the Actor of that Practice appears. Using the same card of that Actor will NOT count towards Flair.

Q: How can I change my Support Actors?

A: You can't. Support Actors are automatically selected.

Q: How do I change the Guest Actor?

A: Click on the Guest Actor's Icon on the list. To change it again, tap on that Icon and you will be brought to the Guest Selection page again.

Q: Why didn't I get my Show prize Items and Cards?

A: Actors or items that exceed the max item limit will be sent to Prizes. Prizes also have a limit (500), so if you reach the limit there, old items will be deleted in chronological order of acquisition.

Q: Should I re-roll?

A: Specific cards don't really make a big difference as there are so many other cards in the game. Your first x10 pull in the game has a good chance of giving you a couple of SR and SSRs. You will get the permanent SSR or SR cards sooner or later as they will be there forever.

But, if you are very intent on getting a certain card in a Limited Time Tryouts then you can delete the game and reinstall it. However, it may not be worth all the effort.

Q: Why are my Kame Buns and Onigiris disappearing even though I had a lot before?

A': There will be a list of possible options for you to use, and will appear that you have more buns than you actually do. Say you have 5 Buns in total, and you can have the option to use 1, 2, 3, 4, 5 Buns, or a Kame Box (equal to 5). It will look like you have a lot but you actually only have 5 Buns. If you opt for the Kame Box option, then the next time you check, the list will be empty because you used your total amount of Kame Buns. The same goes for Bentos/Onigiris.

Q: Why can't I select certain Actors in Earn Cash?

A': You can, you just can't select the same Actor twice. It probably means that you already have one of the same characters in your other slot.

Q: I didn't receive my prizes?

A': All rewards besides from Shows, Lessons, Tryout cards (unless overflow) and Earn Cash will be sent to your Prizes.

Q: Why did items in my Prizes disappear?

A': You can have up to 500 uncollected items there. Once you exceed the limit, oldest items will be deleted. Items also have expiration dates. Make sure to collect items diligently whenever you get them.


Q: Why didn't I earn the Badge that needs a certain number of Actors even though I got them all?

A': Some Badges need you to collect Actors with certain requirements, ex. different cards of them, blooming, leveling up, etc.

Q: How do I see what I need to do to get a Badge?

A': Tap on the '???' of the unearned badge. It will give directions.

Q: Why didn't I earn the Badge that needs a certain number of Actors even though I got them all?

A': Some Badges need you to collect Actors with certain requirements, ex. different cards of them, blooming, leveling up, etc.

Technical

Q: Why does the app keeps crashing or freezing?

A: Make sure you play on a strong internet connection. If that doesn't work, try restarting your device or the game. When it is undergoing maintenance you will not be able to play it, and may result in it crashing or freezing mid-game.

Q: Why is the game is stuck on the download screen?

A: Make sure you play on a strong internet connection. If that doesn't work, try:

  1. Restarting the game, your device, or clearing cache.
  2. Using Data or a VPN is recommended and usually works.
  3. Try another day or wait for some time.
  4. Worse case scenario if all else fails, then you can delete and re-download the game ONLY if you are 100% sure you linked your account to a social media account.

Q: How do I reset my game data?

A: Delete the game from your device and download it again. You will be able to restart with a fresh account.

Q: How do I transfer data to another device?

A: To play on another device, make sure you linked your account to a social media account. Take not of your User ID. To transfer game data to the new device, open A3. If it was already opened, uninstall it and re-download it. After accepting the Terms of Use, a window will pop up.
Important: In the Login window, select the social media account that was linked on your previous device. Do not skip this step. When the Data Transfer is successful, a window showing your Username, Rank, and number of Gems should appear. Press OK and you are finished.

If you can't access game data from your old device and want to transfer, your only hope is to try seeing if you linked your account to a social media account by doing the same as above.

If you didn't link your account or still have trouble, contact Customer Support. Your user ID and other details will also come in handy. If you did not record any of those information, then unfortunately your account will be difficult to recover and may not be able to.

Note:

  • If you are transferring data to a different OS (meaning iOS to Android or vice-versa) Gems (Premium or not) will not be transferred.
  • If you're linked to your Apple ID and want to transfer to an Android, you must link to a Facebook or Google account before.

Q: I lost my account, how do I recover it?

A: If you linked your account to Facebook, Google, or Apple ID (iOS 13+) you can connect to the same account. When you open the newly downloaded game and after accepting Terms of Use, a window will pop up.
Important: In the Login window, select the social media account that was linked on your previous account. Do not skip this step. When the Data Transfer is successful, a window showing your Username, Rank, and number of Gems should appear. Press OK and you are finished.

If you didn't link your account or still have trouble, contact Customer Support. Your user ID and other details will also come in handy. If you did not record any of those information, then unfortunately your account will be difficult to recover and may not be able to.

Q: Will data be saved if I Clear Cache?

A: No, app data will not disappear. Clearing cache only gets rid of unnecessary bits of information, but will not affect playing the game. To clear the cache, tap "Menu" and then go to "Clear Cache."

In-App Purchases

Q: Do Gems and Premium Tokens have an expiration date?

A: Premium Tokens never expire, but bought Gems do.

Q: How do I buy Gems?

A: Go to Menu>Shop>Gems Shop. You can choose from the list of possible amounts of Gem to buy. Follow the steps. If you have problems with your purchase, contact the App Store.

Q: Why haven't I received my purchased Gems yet?

A: Sometimes it can take a while for purchases to be shown in the game. Please restart the game or your device. If it still does not work, please contact Customer Service. Make sure you have a copy of the email receipt as proof stating the following:

  • Purchase ID
  • Date of purchase
  • Purchased item name
  • Purchased item price
  • Purchase total
  • Screenshot of the email receipt

Tip: As a backup, take a screenshot of your email receipt right after you receive it in case you cannot find it or accidentally delete it.

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